If you encounter any difficulties working with one of our products, please proceed with these steps:
Optionally you can visit our user forum. Maybe other users can help troubleshooting your issue.
If these first steps could not help you, please fill the support request form below and submit your problem description to our technical support department.
Technical Support Form
You can request technical support with this web form. Please fill all required and applicable fields. Required fields have a blue background and are marked with the asterisk (*). Please note that information in not required fields allow us to analyse your problem more efficiently. Thus we can help you more quickly. Finally click the submit button and your information will be immediatly sent to our support department. We will contact you by e-mail, when your support request was processed.
Support by phone
The technical support department is also available for you by phone:
Note: All times correspond to GMT+1.
Phone: +49 (0) 341 5893222
Please have the following information ready: