If you encounter any difficulties working with one of our products, please proceed with these steps:

1. Review your product manual. It contains valuable hints facilitating your work with the product.
2. Make sure that you have installed the latest version of the driver. The drivers can be found in our download section.

Optionally you can visit our user forum. Maybe other users can help troubleshooting your issue.

If these first steps could not help you, please fill the support request form below and submit your problem description to our technical support department.

Technical Support Form

You can request technical support with this web form. Please fill all required and applicable fields. Required fields have a blue background and are marked with the asterisk (*). Please note that information in not required fields allow us to analyse your problem more efficiently. Thus we can help you more quickly. Finally click the submit button and your information will be immediatly sent to our support department. We will contact you by e-mail, when your support request was processed.

Personal information

Given name / Name	/
Company
E-mail*
Leave this field empty:

Information about the product

Product*	- AdconMarc 2Marc 2 PROMarc 4 MIDIMarc 4 DIGIMarc 8 MIDIMarc AMarc XUcon CXTrace D4Trace D4 SRCTrace PROTrace AlphaTrace 8
Number installed*
Driver Version*

Information about your PC

Operating System*	- Windows 95Windows 98Windows 98 SEWindows MEWindows NT4Windows 2000Windows XP HomeWindows XP ProWindows 2003 ServerWindows Vista
Service Pack*
Mainboard* Manufacturer/Type	/
Processor* Type/Clock	/
Memory	MByte
Graphics Card Manufacturer/Type	/
Network Card Manufacturer/Type	/
Voice Modem Manufacturer/Type	/
USB Host Controller*
USB Devices
More Soundcards

Information about the problem

Situation*	- InstallationSystem startSystem shutdownWorking with AudioWorking with MidiWorking with driver gui
Error Messages
Application Program
Audio Interface	- DirectSoundMMEASIOGSIFWDM
Description*

Send options

The technical support department is also available for you by phone:

• MON 14:00-17:00
• TUE 9:00-12:00 and 13:00-15:00
• WED 9:00-12:00
• THU 9:00-12:00 and 16:00-20:00
• FRI 9:00-12:00 and 14:00-17:00

10.02.2010 until 12.02.2010: please leave your phone number at the mailbox and we will call you back as soon as possible. Or, call this number: +49 171 6970594

Note: All times correspond to GMT+1.

Phone: +49 (0) 341 5893222

Please have the following information ready:

• Product/number
• Driver version
• Operating system (Service pack)
• Mainboard (Manufacturer/Type)
• CPU (Type)
• RAM Memory
• other soundcards, USB devices
• Graphic-/Network card (Type)